Getting Support

Endicott has contracted with Instructure to provide Endicott students and faculty with 24/7 support for basic troubleshooting assistance and general questions relating to getting started and how to use Canvas features.  You can contact Canvas support by phone, email and live chat or access self-help guides.

Canvas Support Options

System Requirements and Supported Browsers

Up-to-date computer, device, browser and OS requirements can be found here:

Canvas Status

If you are experiencing problems accessing Canvas, check the Canvas Status page and call toll-free support at 1-855-603-8994.

User Login and Password Questions

Endicott students log into Canvas with their Student ID# and email password. Faculty log into Canvas with their email name (w/o the @endicott.edu) and email password.  If you don’t know your email password, click here to reset.

For other Endicott user credential issues, contact the IT Help Desk at (978) 232-2072 or support@endicott.edu